---
title: Changing and resetting passwords
summary: null
url: >-
  https://www.fastly.com/documentation/guides/account-info/user-and-account-management/changing-and-resetting-passwords
---

All users can change or reset their own password. If you've been assigned the [role of superuser](https://www.fastly.com/documentation/guides/account-info/user-and-account-management/about-user-roles-and-permissions), you can reset the password of any user currently associated with your company.

> **HINT:** Need to update a name or email address associated with your account or someone else's? Check out our guide on [changing names and emails](https://www.fastly.com/documentation/guides/account-info/user-and-account-management/changing-names-and-email-addresses).

## Before you begin

Keep in mind the following:

- Fastly follows guidelines from the National Institute of Standards and Technology when checking password strength and security ([NIST SP 800-63B](https://pages.nist.gov/800-63-3/sp800-63b.html#sec5) provides more details).
- Most password managers associate entries in their databases with specific website domains. If you've stored your username and password combination there for either your Fastly or Signal Sciences accounts, your password manager won't have any way of knowing when you've added or updated information. You must always manually enter and update the information in your password manager yourself.
- If your company sets up single sign-on, all passwords for existing users will be deleted and active sessions will be expired. You'll be notified of password reset requirements associated with SSO enablement, if any, at that time.

## Changing your password

Log in to your account and follow these instructions to change the password currently associated with your account.

### Changing passwords on Fastly accounts or linked Signal Sciences accounts

If you have a Fastly account or a Signal Sciences account that is linked to a Fastly account, use the following steps to change your password in the appropriate control panel.

### Fastly Control Panel

1.   Log in to the [Fastly control panel](https://manage.fastly.com).

2. Click **Profile & security** in the [user quick links menu](https://www.fastly.com/documentation/guides/getting-started/navigating-fastly/about-the-user-quick-links-menu).
3. Click **Change password**.
4. Fill out the page as follows:
   - In the **Current password** field, enter your existing password.
   - In the **New password** field, enter the new password.
   - In the **Confirm password** field, enter the new password a second time.
5. Click **Change Password** to save the changes.

### Next Gen Waf Control Panel

1.   Log in to the [Next-Gen WAF control panel](https://dashboard.signalsciences.net).

2. Click **Profile & security** in the [My Profile menu](https://www.fastly.com/documentation/guides/next-gen-waf/account-info/about-the-my-profile-menu).
3. Click **Change password**.
4. Fill out the page as follows:
   - In the **Current password** field, enter your existing password.
   - In the **New password** field, enter the new password.
   - In the **Confirm password** field, enter the new password a second time.
5. Click **Change Password** to save the changes.

### Changing passwords on unlinked Signal Sciences accounts

If you have a Signal Sciences account that is not linked to a Fastly account, follow these steps to change your password:

1.   Log in to the [Next-Gen WAF control panel](https://dashboard.signalsciences.net).

2. From the **My Profile** menu, select **Account Settings**.
3. Fill out the fields in the **Password** area as follows:
   - In the **Current password** field, enter your existing password.
   - In the **New password** field, enter the new password.
   - In the **Confirm password** field, enter the new password a second time.
4. Click **Change Password**.

## Resetting your password

To reset your password when you forget it, follow these steps:

1. Navigate to the appropriate login page for your account:
   - If you only have a Fastly account, use <https://manage.fastly.com/>.
   - If you only have a Signal Sciences account, use <https://dashboard.signalsciences.net/>.
   - If you have both a Fastly account and a Signal Sciences account, use <https://manage.fastly.com/>.
2. In the **Email** field, enter the email address associated with your account and click **Continue**.
3. Click **Forgot password** and then click **Continue**. Password reset instructions will be emailed to your email address, including a password reset link.
4. Check your email for the verification email. The subject line of the email will read `Fastly password reset requested`.
5. Click the password reset link in the email. The password reset screen appears.
6. In the **New password** field, enter a new password.
7. In the **Confirm new password** field, enter the new password a second time to confirm it.
8. Click **Continue** and then click **Log in** to access your account using the new password.

## Resetting someone else's password

If you're a superuser, follow these instructions to reset the password currently associated with another user's account:

1.   Log in to the [Fastly control panel](https://manage.fastly.com).

2. Go to **Account** > [**User management**](https://manage.fastly.com/account/users).
3. In the **Active users** area, find the appropriate user and then click the **Options** menu next to their name.
4. From the Options menu, select **Send password reset**.
5. Verify the email address of the user, and then click **Confirm and send** to save the changes. Password reset instructions are emailed to the user.

## Related content

- [User API documentation](https://www.fastly.com/documentation/reference/api/account/user/)