---
title: Controlled support access
summary: Control when and how Fastly's support team accesses your company account.
url: >-
  https://www.fastly.com/documentation/guides/organizations-and-accounts/company-account-settings/controlled-support-access
---

Controlled support access lets you decide when Fastly's support team can access your company account, so support engagements happen on your terms rather than by standing permission.

The guides in this subsection cover how controlled support access works, how to enable it for your account, and how to approve, deny, view, and end Fastly support access requests as they come in.

For other company account settings, check out [Company account settings](https://www.fastly.com/documentation/guides/organizations-and-accounts/company-account-settings/) or the other subsections in Organizations and accounts.

- [About controlled support access](https://www.fastly.com/documentation/guides/organizations-and-accounts/company-account-settings/controlled-support-access/about-controlled-support-access/) - This guide describes what controlled support access (CSA) is and how Fastly's access to your account works.
- [Getting started with controlled support access](https://www.fastly.com/documentation/guides/organizations-and-accounts/company-account-settings/controlled-support-access/getting-started-with-controlled-support-access/)
- [Managing controlled support access](https://www.fastly.com/documentation/guides/organizations-and-accounts/company-account-settings/controlled-support-access/managing-controlled-support-access-requests/) - This guide describes how to manage write-access requests to your account by Fastly if you've enabled controlled support access (CSA).
- [Understanding your controlled support access security posture](https://www.fastly.com/documentation/guides/organizations-and-accounts/company-account-settings/controlled-support-access/understanding-your-controlled-support-access-security-posture/)