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Austin Spires

Austin Spires

Director sénior de inteligencia tecnológica

Austin Spires es director sénior de inteligencia tecnológica en Fastly, donde se enfoca en la experiencia del usuario. Ha trabajado en herramientas para desarrolladores y satisfacción del cliente durante muchos años, y expone con frecuencia en conferencias y encuentros. Antes de incorporarse a Fastly, Austin trabajó en ventas y soporte en GitHub, donde ayudó a liderar la incorporación de clientes. Originario de Texas, Austin toca muy bien el bajo y le gusta tomar una cerveza de vez en cuando.

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How Fastly builds support, part 2: The customer experienceAustin Spires
What customers encounter when evaluating and onboarding with Fastly isn't arbitrary. It's an experience that we've intentionally crafted. This post will discuss what customers experience, and what we have in place to make sure it happens every time, for every customer.
How Fastly Builds Support, Part 1: Our StandardsAustin Spires
In the time I've been at Fastly, we've had enough customers and friends ask us about how we do support and what's going on under the hood that it seems appropriate to give a high level overview of how we build, what we've learned, and how other teams can borrow from our setup.
Join Fastly’s New Community ForumElaine Greenberg, Austin Spires

We’re beyond excited to introduce you to Fastly’s Community Forum. We’ve been working closely with our community to build an interactive, inclusive hub for our customers and fellow web performance nerds. The Forum is a place to share knowledge, give and receive help, and learn more about Fastly.

Test New Encodings With Fastly, Including WebPRogier Mulhuijzen, Austin Spires
At Fastly, we believe that the freedom to experiment is what makes the web great. We're excited by the cutting edge breakthroughs in file encodings that are happening almost every day, making the web better and faster.
Level Up Your Log: Pro Tips for Streaming LogsAustin Spires
Streaming logs is one of our most popular features. It's fast and flexible, giving operations teams more data from the edge than ever before and in real time. Since its release, we've seen Fastly customers use some cool tricks in configuring their log streams for a wide variety of use cases, and we wanted to share some tips.