Effective: May 1, 2013
1. USER CONSENT
2. A NOTE ABOUT CHILDREN
We do not intentionally gather Personal Data about visitors who are under the age of 13.
3. A NOTE TO USERS OUTSIDE OF THE UNITED STATES
Fastly complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Fastly has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Fastly's certification, please visit http://www.export.gov/safeharbor/
4. TYPES OF DATA WE COLLECT
Fastly collects Personal Data and Anonymous Data from you when you visit our website, when you send us information or communications, and/or when you download and use our Products or Services. "Personal Data" means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. "Anonymous Data" means data that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
4.1 Personal Data You Provide to Us
When you create an account on Fastly.com, we will ask you to create a user name and password and to provide us with your email address. In addition, while it is not required, you may provide us with further information, such as your name and address, to complete your profile on Fastly.com. When you purchase services on Fastly.com, we will ask you to provide personally identifiable information ("PII"), including your name, address, phone number and financial information (e.g. your credit card number and expiration date). If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on our website), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. If you choose to send an invitation to a colleague, we will ask for your colleague's email address. We will automatically send that person a one-time email inviting them to visit the site.
4.2 Personal Data Collected via Technology
Information Collected by Our Servers: To make our website, Products and Services more useful to you, our servers (which may be hosted by a third party service provider) collect data from you, including browser type, operating system, Internet Protocol ("IP") address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. This data is aggregated, and isn't personally identifiable.
When Internet applications (e.g. browsers) process the HTTP response they parse and then store the Cookie on the client computer's hard drive. We may use both session Cookies and persistent Cookies. Session Cookies are removed from the client computer once the internet browser has left the page from which they were served. Persistent Cookies are stored on the client hard drive for longer periods of time (e.g. 30 days) after which they expire. Internet browsers also allow users to manually delete persistent Cookies before their expiration date (usually through the browser settings or configuration panel). We use persistent Cookies to provide a more personal and interactive experience to our users and our configuration application will not function if cookies are disabled by the end user.
Log Files: As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider ("ISP"), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the website, track users' movements around the website, gather demographic information about our user base as a whole, and better tailor our Products and Services to our users' needs. For example, some of the information may be collected so that when you visit the website or the Services again, it will recognize you and the information could then be used to serve information appropriate to your interests. This data is anonymized, and we do not link this automatically-collected data to Personal Data.
5. USE OF YOUR DATA
5.1 General Use
In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. Fastly uses your Personal Data in the following ways, e.g., to facilitate the creation of and secure your account; identify you as a user in our system; provide improved administration of our website and Products and Services; improve the quality of experience when you interact with our website and our Products and Services; send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created; send you administrative e-mail notifications, such as security or support and maintenance advisories; connect to third party providers via connectors provided as a part of the Products or Services or via connectors provided by you; respond to your inquiries related to employment opportunities at Fastly or to other requests, or provide you with special notices. You may opt out of receiving future communications at any time (see opt-out procedures below).
5.2 Creation of Anonymous Data
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Products and Services and improve site navigation. Fastly reserves the right to use and disclose Anonymous Data to Third Party Companies in its discretion.
5.4 Data Integrity
Fastly will use Personal Data only in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. Fastly will take reasonable steps to ensure that Personal Data is relevant to its intended use, accurate, complete, and current. Fastly depends on you to update and correct your Personal Data to the extent necessary for the purposes for which it was collected and subsequently authorized by you.
6. DISCLOSURE OF YOUR PERSONAL DATA
6.2 Corporate Restructuring
6.3 Third Party Service Providers
6.4 Other Disclosures
Regardless of any choices you make regarding your Personal Data (as described below), Fastly may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Fastly; or (b) protect or defend the rights or property of Fastly or users of the Products or Services.
7. THIRD PARTIES
7.1 Personal and/or Anonymous Data Collected by Third Parties
(a) Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, another entity may collect Personal Data or Anonymous Data from you.
7.2 Disclosure to Third Party Companies
We may enter into agreements with third party companies that provide our Products or Services ("Third Party Companies"). We will not disclose your Personal Data to Third Party Companies, unless you have "opted-in" by following the instructions we provide to allow such disclosure. If you have opted-in to receive e-mail communications from a Third Party Company and later wish to discontinue receipt of these e-mails, please contact the Third Party Company directly to update your preferences. The privacy policies of our Third Party Companies may apply to the use and disclosure of your Personal Data that we collect and disclose to such Third Party Companies. Because we do not control the privacy practices of our Third Party Companies, you should read and understand their privacy policies.
8. YOUR CHOICES REGARDING YOUR PERSONAL DATA
Privacy Statement shall state when the Individual can exercise control over the use and sharing of their PII and how to exercise that control Such mechanism shall be easy to use and offered at no cost to the Individual
8.2 Changes to Personal Data
You may access your Personal Data by logging into your account. You may change or delete any of your Personal Data in your account by editing your profile within the Account setting. You may request closure of your account and deletion of your Personal Data by us through the account closing mechanism provided by us. We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we delete any information, it will be deleted from the active database, but may remain in our archives.
9. SECURITY OF YOUR PERSONAL DATA
Fastly is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Fastly uses reasonably efforts to protect your Personal Data, Fastly cannot guarantee its absolute security. When you enter sensitive information on our site, we encrypt the transmission of that information using secure socket layer technology (SSL).
10. OPT-OUT PROCEDURES
Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us via one of the methods listed below.
11. CONTACT INFORMATION
P.O. Box 78266
San Francisco, CA 94107
Fastly conducts periodic self-assessments to verify that the attestations and assertions it makes about its privacy practices are true and that such privacy practices have been implemented as presented. Fastly will take steps to remedy any problems arising out of failure to comply with the Safe Harbor principles.
13. DISPUTE RESOLUTION
If you believe that Fastly has not adhered to this Policy, please contact Fastly by e-mail at firstname.lastname@example.org. We will do our best to address your concerns.