Privacy

FASTLY, INC. PRIVACY POLICY

Version 1.0

Effective: May 1, 2013

Fastly, Inc. ("Fastly") is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our website, located at Fastly.com, and Fastly products (the "Products") and services (the "Services").

TRUSTe European Safe Harbor certification

Fastly has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers information collected through this Web site, http://www.fastly.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@fastly.com. If you are not satisfied with our response you can contact TRUSTe here.

1. USER CONSENT

By submitting Personal Data through our website, Products, or Services, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Data in accordance with this Privacy Policy.

2. A NOTE ABOUT CHILDREN

We do not intentionally gather Personal Data about visitors who are under the age of 13.

3. A NOTE TO USERS OUTSIDE OF THE UNITED STATES

Fastly complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Fastly has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Fastly's certification, please visit http://www.export.gov/safeharbor/

4. TYPES OF DATA WE COLLECT

Fastly collects Personal Data and Anonymous Data from you when you visit our website, when you send us information or communications, and/or when you download and use our Products or Services. "Personal Data" means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. "Anonymous Data" means data that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.

4.1 Personal Data You Provide to Us

When you create an account on Fastly.com, we will ask you to create a user name and password and to provide us with your email address. In addition, while it is not required, you may provide us with further information, such as your name and address, to complete your profile on Fastly.com. When you purchase services on Fastly.com, we will ask you to provide personally identifiable information ("PII"), including your name, address, phone number and financial information (e.g. your credit card number and expiration date). If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on our website), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. If you choose to send an invitation to a colleague, we will ask for your colleague's email address. We will automatically send that person a one-time email inviting them to visit the site.

4.2 Personal Data Collected via Technology

  • Information Collected by Our Servers: To make our website, Products and Services more useful to you, our servers (which may be hosted by a third party service provider) collect data from you, including browser type, operating system, Internet Protocol ("IP") address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. This data is aggregated, and isn't personally identifiable.

  • Cookies: We also use Cookies (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information and log information from incoming requests. This information includes, but is not limited to, the date and time of the request, what information was requested, the Fastly customer that sent the request, and any errors that occur while processing the request (client, server, or otherwise). "Cookies" are small pieces of information that are sent by our servers in the header of HTTP responses.

When Internet applications (e.g. browsers) process the HTTP response they parse and then store the Cookie on the client computer's hard drive. We may use both session Cookies and persistent Cookies. Session Cookies are removed from the client computer once the internet browser has left the page from which they were served. Persistent Cookies are stored on the client hard drive for longer periods of time (e.g. 30 days) after which they expire. Internet browsers also allow users to manually delete persistent Cookies before their expiration date (usually through the browser settings or configuration panel). We use persistent Cookies to provide a more personal and interactive experience to our users and our configuration application will not function if cookies are disabled by the end user.

  • Log Files: As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider ("ISP"), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the website, track users' movements around the website, gather demographic information about our user base as a whole, and better tailor our Products and Services to our users' needs. For example, some of the information may be collected so that when you visit the website or the Services again, it will recognize you and the information could then be used to serve information appropriate to your interests. This data is anonymized, and we do not link this automatically-collected data to Personal Data.

  • User Tracking and Analytics: We use services such as Google Analytics(http://www.google.com/analytics), MixPanel (http://www.mixpanel.com Tout (http://www.toutapp.com and Swiftype (http://www.swiftype.com) to track and analyze how our customers use our website and web based configuration application. Google Analytics uses Cookies to collect information such as how often users visit the website, what pages they visit, and what other sites they used prior to coming to the website. MixPanel is sent usage information directly from out configuration application which is then used to track how our users interact with features and navigate between pages. Tout is a Gmail extension which allows Fastly to know if a sales email, sent to someone who is not yet a Fastly customer, has been read, and the Fastly website has been visited. Swiftype is a search engine that powers our website search, it helps us see what terms users are searching for on our website and what searches are producing results. It ranks searches and also missed searches in terms of how many times a term was searched. Information from these services is not correlated with personal customer information in any way. For more information on the way that these services track user information please visit their respective websites and read the Terms of Use and Privacy Policy. We do not have access or control over these cookies.

5. USE OF YOUR DATA

5.1 General Use

In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. Fastly uses your Personal Data in the following ways, e.g., to facilitate the creation of and secure your account; identify you as a user in our system; provide improved administration of our website and Products and Services; improve the quality of experience when you interact with our website and our Products and Services; send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created; send you administrative e-mail notifications, such as security or support and maintenance advisories; connect to third party providers via connectors provided as a part of the Products or Services or via connectors provided by you; respond to your inquiries related to employment opportunities at Fastly or to other requests, or provide you with special notices. You may opt out of receiving future communications at any time (see opt-out procedures below).

5.2 Creation of Anonymous Data

We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Products and Services and improve site navigation. Fastly reserves the right to use and disclose Anonymous Data to Third Party Companies in its discretion.

5.3 Feedback

If you provide feedback on any of our Products or Services to us, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Data. Fastly will collect any information contained in such communication and will treat the Personal Data in such communication in accordance with this Privacy Policy.

5.4 Data Integrity

Fastly will use Personal Data only in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. Fastly will take reasonable steps to ensure that Personal Data is relevant to its intended use, accurate, complete, and current. Fastly depends on you to update and correct your Personal Data to the extent necessary for the purposes for which it was collected and subsequently authorized by you.

6. DISCLOSURE OF YOUR PERSONAL DATA

6.1 Affiliates

Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, "Affiliates"), we may in the future. We may share some or all of your Personal Data with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy.

6.2 Corporate Restructuring

We may share some or all of your Personal Data in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

6.3 Third Party Service Providers

Fastly customers who sign up for certain services, such as technical support, must supply contact information to those third parties. You can enter third party information such as name, email address and company in the "Create a Contact" section of your account on the site. We endeavor to ensure that any third party service providers we work with use data with the same care we do, but please be sure to check their privacy policy before giving them your information.

6.4 Other Disclosures

Regardless of any choices you make regarding your Personal Data (as described below), Fastly may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Fastly; or (b) protect or defend the rights or property of Fastly or users of the Products or Services.

7. THIRD PARTIES

7.1 Personal and/or Anonymous Data Collected by Third Parties

(a) Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, another entity may collect Personal Data or Anonymous Data from you.

(b) We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.

7.2 Disclosure to Third Party Companies

We may enter into agreements with third party companies that provide our Products or Services ("Third Party Companies"). We will not disclose your Personal Data to Third Party Companies, unless you have "opted-in" by following the instructions we provide to allow such disclosure. If you have opted-in to receive e-mail communications from a Third Party Company and later wish to discontinue receipt of these e-mails, please contact the Third Party Company directly to update your preferences. The privacy policies of our Third Party Companies may apply to the use and disclosure of your Personal Data that we collect and disclose to such Third Party Companies. Because we do not control the privacy practices of our Third Party Companies, you should read and understand their privacy policies.

8. YOUR CHOICES REGARDING YOUR PERSONAL DATA

8.1 Choices

We offer you choices regarding the collection, use, and sharing of your Personal Data. Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Service or Privacy Policy.

Privacy Statement shall state when the Individual can exercise control over the use and sharing of their PII and how to exercise that control Such mechanism shall be easy to use and offered at no cost to the Individual

8.2 Changes to Personal Data

You may access your Personal Data by logging into your account. You may change or delete any of your Personal Data in your account by editing your profile within the Account setting. You may request closure of your account and deletion of your Personal Data by us through the account closing mechanism provided by us. We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@fastly.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we delete any information, it will be deleted from the active database, but may remain in our archives.

9. SECURITY OF YOUR PERSONAL DATA

Fastly is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Fastly uses reasonably efforts to protect your Personal Data, Fastly cannot guarantee its absolute security. When you enter sensitive information on our site, we encrypt the transmission of that information using secure socket layer technology (SSL).

10. OPT-OUT PROCEDURES

Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us via one of the methods listed below.

11. CONTACT INFORMATION

Fastly welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at privacy@fastly.com or contact us at the following address:

Fastly, Inc.

Privacy

P.O. Box 78266

San Francisco, CA 94107

12. ENFORCEMENT

Fastly conducts periodic self-assessments to verify that the attestations and assertions it makes about its privacy practices are true and that such privacy practices have been implemented as presented. Fastly will take steps to remedy any problems arising out of failure to comply with the Safe Harbor principles.

13. DISPUTE RESOLUTION

If you believe that Fastly has not adhered to this Policy, please contact Fastly by e-mail at privacy@fastly.com. We will do our best to address your concerns.

14. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your Personal Data, we will notify you be sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our website prior to the change becoming effective. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our website. These changes will be effective immediately for new users of our Products and Services. Please note that at all time you are responsible for updating your Personal Data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your Personal Data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of our website, Products or Services, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.