Support & Services

Support & Professional Services

Fastly offers support and professional services for customers of all sizes, from small companies to enterprises integrating business-critical applications into the cloud. We provide high-quality service around the clock to make sure your websites, mobile applications, and APIs are fast and reliable. Whether you're new to our service or need advanced tutorials, our Customer Engineering team is here to help.

Download Datasheet

The right support plan for your business

Fastly support plans are designed to meet the needs of your business, from initial implementation to multi-service configurations. From the moment you sign up with Fastly, you are automatically covered by our Standard Support Plan, free of charge. If you have more complex requirements, you can upgrade to our Gold Support Plan for priority routing. Finally, our Platinum Support Plan offers the highest level of support, along with dedicated account management.

Learn More

Professional Services: expertise when you need it

At Fastly we work hard to make sure your service experience is as smooth as possible. Whether you are just signing up, making configuration changes, or looking for ways to maximize your service, we can help. Fastly Professional Services Packages include setup and integration, hands-on training, direct access to in-depth technical expertise, coaching, and consultation services. Our Customer Engineering team has extensive experience with companies of all sizes, across multiple industries, application and device types.

Learn More
Fastly is a huge asset in terms of implementation. I’m able to get answers from people who know what they’re doing immediately. It’s just amazing to work with a group of people with actual product and industry knowledge without having to work my way up the chain.
Matt Landolf
Manager, Hosting Operation
We really like the Fastly support team. They’re very technical and knowledgeable, and we find there’s no back-and-forth for getting an issue resolved. They immediately get what the issue is and resolve it quickly.
Naren Venkataraman
Director of Video Encoding
Implementing Fastly on top of an entire-site redesign went very smoothly. Fastly’s support team was responsive and helpful; they were a huge part of the success of the launch, and we could rest assured that Fastly’s piece of our redesign was very well under control.
Zack Tollman
Lead Engineer
I would definitely recommend Fastly. They are head and shoulders above everyone else. Their support is amazing — everyone there is super helpful and just fantastic to work with.
Darrell Mozingo
Team Lead, Content Development