Support & Professional Services
Fastly offers support and professional services for customers of all sizes, from small companies to enterprises integrating business-critical applications into the cloud. We provide high-quality service around the clock to make sure your websites, mobile applications, and APIs are fast and reliable. Whether you're new to our service or need advanced tutorials, our Customer Engineering team is here to help.
The right support plan for your business
Fastly support plans are designed to meet the needs of your business, from initial implementation to multi-service configurations. From the moment you sign up with Fastly, you are automatically covered by our Standard Support Plan, free of charge. If you have more complex requirements, you can upgrade to our Gold Support Plan for priority routing. Finally, our Platinum Support Plan offers the highest level of support, along with dedicated account management.
Professional Services: expertise when you need it
At Fastly we work hard to make sure your service experience is as smooth as possible. Whether you are just signing up, making configuration changes, or looking for ways to maximize your service, we can help. Fastly Professional Services Packages include setup and integration, hands-on training, direct access to in-depth technical expertise, coaching, and consultation services. Our Customer Engineering team has extensive experience with companies of all sizes, across multiple industries, application and device types.