Professional Services

Boost your web performance and security alongside edge cloud experts

Operate with industry-leading support and professional services to become cloud-confident on Fastly’s edge cloud platform.

Network Services Solutions

Distributed systems can be complex, but regardless of your skill level, Fastly technical experts are here to guide and optimize your cloud strategy. We are available for various levels of engagements from a light helping hand to acting as an extension of your developer team, with global support and flexible professional services hours.

Service Implementation
Planning

Assistance with requirements gathering, solution design, documentation and resource allocation.

Implementation

Best-practice consulting for your origin configuration, custom VCL development, and Fastly services with or without Compute@Edge.

Testing

Configuration validation and testing setup.

Go-Live

Monitor and address issues during final production testing and deployment.

Performance Optimization
Site Performance Analysis

An in-depth performance review so you can understand precisely where optimization opportunities exist in your stack.

Varnish, VCL, and Compute@Edge training

Fastly Varnish Configuration Language (VCL) is used to generate and compile change across your Fastly services. Expert coaching through Compute@Edge functionality.

Service Configuration

Set up a service, a user-defined set of caching rules and behavior for a website or application, then edit and refine your configuration.

Streaming and video packaging

Scale your streaming content delivery when using Fastly as a globally distributed HTTP streaming network or add our On-the-Fly Packager (OTFP) service.

Cache time fine-tuning

Configure cache lifetime and conditions for detailed control over how long content persists in the cache.

Custom Header Logic

Create and configure headers to determine how you want content served to your users.

Cache Hit Ratio, shielding, and clustering

Expert review of your existing configuration and service settings and recommended incremental performance improvements you can make to take full advantage of Fastly's edge cloud network.

Gzip and Brotli (origin based) compression

Configuration change suggestions to ensure requested objects have the proper compression for each content type.

HTTP/2 readiness

Support HTTP/2 with the appropriate network protocol changes to and recommendations on how to optimize for it.

TCP/IP protocols

Maximize request throughput while reducing last mile latency on how your Fastly services send data via TCP/IP to end users.

Logging Insights (with SumoLogic)
Develop preconfigured dashboards

Develop Overview, Origin Performance, Quality of Service, and Visitors dashboards to quickly identify anomalies.

Focus on actionable data

Analyze and correlate any aspect of HTTP and HTTPS requests and responses to gain visibility into your service, allowing you to make informed decisions and changes.

Security Solutions

From initial Fastly Next-Gen WAF deployment to ongoing training and deep integration into your systems and processes, our team of application security experts are here to help every step of the way. Whether you’re a small business with a one-person security team or a large enterprise, we partner with you for success.

Response Security Service

Our Response Security Service provides Fastly Next-Gen WAF customers with priority, direct access to Fastly’s 24/7/365 Customer Security Operations Center (CSOC), regular configuration maintenance, and an industry-leading response SLA. 

  • Count on expert security responses in minutes, not hours or days

  • Improve your readiness against incoming web attacks

  • Augment and extend your teams with meaningful security guidance, virtual training, and support during attacks

  • Receive assistance with reviewing custom-configured rules, identifying potential misconfigurations, and defending against the latest exploits

More information

Service Implementation

A successful initial rollout of the Fastly Next-Gen WAF in your environment is key to stopping web app and API threats. Security implementation services provide you with a clear path to quickly and efficiently get blocking mode up and running in your applications. Join over 90% of our customers who deploy our next-gen WAF in full blocking mode. Leverage our team’s passion for technical excellence to help successfully plan, test, and deploy solutions to protect your applications. 

  • Realize the quickest time to value with tailored deployment assistance

  • Receive professional guidance for getting the most from your WAF 

  • Mitigate risk with automated protections around unique business logic

  • Develop deployment patterns for complex application architectures

Implementation services

Continuity Essentials

Maximize the value of Fastly’s Next-Gen WAF by starting off your implementation  strong. Continuity Essentials is an annual service offering that provides introductory training and strategic guidance. Fortify your web security strategy with technical expertise, quick start up times, and streamlined deployment. This service is separate from our Security Technical Account Management team.

  • Introductory training and onboarding call

  • Quarterly deployment assessments

  • Extensive security and product knowledge to advance web security

  • Review of product roadmap, open support cases, bugs, and features at your request.

Essentials subscription

Don’t take our word for it

Our customers repeatedly point to our superior technical efficacy and customer support. That’s why we’re the only WAAP vendor to receive the Gartner Peer Insights Customers' Choice distinction four years in a row.

Read the report

Tap into our innovation expertise with custom support

Let's make it happen