Whether your question arrives via email, the Control Panel, Zendesk, or IRC, all of our engineers see it. The person who developed the software usually answers, unless another engineer beats them to it.
Use the above contact methods to notify engineering of service issues including service setup, configuration, operation, and management. Also feel free to send ideas for new features, comments on improving existing ones, and stories about the great things you've been able to accomplish with Fastly.
Prefer self-serve? Check out our documentation and join Fastly's Community Forum, an interactive, inclusive hub where you can share knowledge and learn about Fastly products, operations, and web performance in general.
For real-time service updates, subcribe to http://status.fastly.com and follow @fastlystatus on Twitter.