San Francisco, CA
Customer since: February 2015
WIRED is the essential source of information and ideas that make sense of a world in constant transformation. The WIRED conversation illuminates how technology is changing every aspect of our lives — from culture to business, science to design. The breakthroughs and innovations that they uncover lead to new ways of thinking, new connections, and new industries. WIRED reaches more than 30 million people each month through WIRED.com, the magazine, social media, and live events.
WIRED strives to stay as innovative as the technology it covers — they needed the ability to make and deploy changes themselves to their content delivery solution in real time. This ensures that their readers see the most up-to-date articles while their team maintains site performance. They recently redesigned their entire site, and turned to Fastly for “more granular and quickly implemented control” over their CDN. Fastly enables WIRED to keep pace with the modern editorial cycle, matching the speed at which WIRED editors publish about the latest in tech.
“Fastly helps us stay one step ahead of the technology curve. Our team needs to be able to update in real time, and as news goes viral, it is critical for us to have more control over how our content is served. Fastly ensures that our site will perform really well for our readers.” Kathleen Vignos, Director of Engineering
“A modern CDN like Fastly is a critical part of the toolkit for publishers. I can’t imagine how a media site would operate without one.” Kathleen Vignos
WIRED launched a new website in early March 2015, their first major redesign since 2007. The team’s goal was to build a smarter, more beautiful website that mirrors their future-focused reporting. Their redesign incorporates more video, photos, and artwork, creating a visually rich storytelling experience for readers. The new WIRED.com loads faster, allows editors to make instant updates to articles, and increases reader engagement by offering curated content with quick-scan headlines and a unified experience across devices. WIRED included Fastly in their redesign to speed up page load times, ensuring that their global readership sees the latest updates as they happen.
“Fastly has contributed to the significantly faster page load times we’ve seen on WIRED.com since our redesign launch, and Fastly now plays a critical role in helping us deliver a quality experience across our global user base. With Fastly, we can rest assured that we’re delivering the same quality experience for readers in South Africa as those in California.” Kathleen Vignos
“The three overarching goals for our redesign of WIRED.com included making the site beautiful, fast, and responsive on every device. Fastly played a key part in the project’s success.” Kathleen Vignos
WIRED moved to Fastly in the midst of revamping their entire site. Fastly’s knowledgeable and accessible support team helped ensure an extremely smooth transition — they were available to WIRED in person, in chat rooms, and were on call the day of the launch.
“Implementing Fastly on top of an entire-site redesign went very smoothly. Fastly’s support team was responsive and helpful; they were a huge part of the success of the launch, and we could rest assured that Fastly’s piece of our redesign was very well under control.” Zack Tollman, Lead Engineer
When WIRED discovered issues with their previous CDN’s configuration in the midst of a high-traffic event, causing them to serve readers 503s, they couldn’t fix the issues in real time. WIRED’s team identified the rules that should be put in place to resolve the errors, but they were required to engage their previous provider’s professional services team to get them implemented, and the changes would not go into effect for hours. Fastly lets WIRED make and push configuration changes instantly and without restrictions, allowing them to adapt quickly to events in real time.
“Fastly gives us the ability to update and make configuration changes in real time, right at the moment we need it — and because we can do it ourselves, we have complete control. This is a dramatic improvement, and definitely something we did not have previously.” Kathleen Vignos
Fastly offers WIRED easy, real-time updates to their configuration while giving them the ability to cache frequently changing, unpredictable content — and therefore cache a greater portion of their site. This reduces the number of requests to WIRED’s origin and allows them to serve more content from the edge, improving performance for their readers.
“We’re working with Fastly to disrupt the old model of just caching static content at the edge for a long time to keep the site up. We need to be more precise about which content is cached for a long time and which content is expired more frequently. Fastly gives us the real-time tools we need for unpredictable, event-driven content updates.” Kathleen Vignos
WIRED hosted a live blog during the highly anticipated Apple Watch announcement. Because this was a major event for the tech community — and, therefore, for WIRED’s audience — it was critical for them to provide their readers with the latest updates while effortlessly handling a significant spike in traffic. To do this, the WIRED team relied heavily on Fastly to aggressively cache static JSON files — the content of the live blog — allowing them to serve it directly from the edge.
“There are cloud-based server solutions that allow you to spin up new servers when you need them, but why would you want to be managing additional servers for high-traffic events when you could have Fastly taking care of that for you?” Kathleen Vignos
To ensure that readers were seeing the most recent updates to the live blog during the Apple Watch event, WIRED set the live blog’s time to live (TTL) to 15 seconds — content would only be cached by edge servers for 15 seconds before it needed to be revalidated by origin. WIRED used Fastly’s stale-while-revalidate feature to serve readers slightly outdated content while the cached content was refreshed, making sure readers never saw errors.
“Fastly effectively handled the higher levels of traffic we experienced during the Apple Watch announcement. Fastly’s stale-while-revalidate is one of the most exciting features I’ve worked with so far. It allowed us to successfully serve the live blog while constantly updating its content, ensuring our readers had access to the freshest content without seeing errors.” Zack Tollman
Stale-while-revalidate, in combination with request collapsing — which causes simultaneous cache misses within a single Fastly data center to be “collapsed” into a single request to origin — gave WIRED the confidence to include a dynamically changing homepage in their redesign. Previously this would have caused a significant load on their servers, but now they can generate their homepage with a single request rather than creating a buildup of requests and taxing their servers.
Fastly’s Analytics Dashboard gives WIRED instant visibility into what’s going on with their stack, allowing them to maintain uptime and monitor performance when an article goes viral. The Dashboard gives WIRED actionable insight into real-time and historical stats, including percentage of requests per second, a global traffic profile, hit ratio, and errors.
“Fastly’s Analytics Dashboard is really helpful, especially when there’s a high-traffic event. If there’s an issue with our own infrastructure, it’s nice to be able to go in there and make sure we’re still serving cached files — and it’s good to know our cache hit is still 90%.” Zack Tollman
“Fastly’s analytics let us know what to expect during high-traffic events, giving us an early heads-up on whether to expect issues with our infrastructure or if Fastly is handling that load. That level of insight is incredibly helpful — it’s an amazing tool that allows us to diagnose tough problems.” Kathleen Vignos