Once you sign up with Fastly you are automatically covered by our Standard Support Plan, free of charge. You get access to our documentation which includes everything from online FAQs and API references, to a range of configuration guidelines from basic to advanced.
If you are looking for enhanced support, priority routing of support cases, and 24/7 incident response, you can enroll in our Gold Support Plan. In addition to documentation and access to our Community Forum, you’ll get expedited response and resolution times on incident reports, along with a 100% uptime guarantee.
Our Platinum Support Plan offers all the benefits of the Gold Support Plan and more. You’ll get 24/7 phone and online support (with 15-minute escalation response times), and dedicated account management. We also offer the option to have a designated Customer Service Engineer to help ensure business continuity.