Helping you grow better, together
Better customer support means more success for you. We align our team to your business goals to help you grow and succeed as you onboard or require professional services.. It’s easy to get the most out of Fastly.
Fastly support offers seamless assistance for addressing issues and exploring new ideas, fostering collaboration and innovation.
Travel and hospitality
“I've always found it to be very easy and straightforward to work with Fastly support, not just to address issues but to talk about new ideas or things we want to try out.”
David Annez
Head of Engineering
98% customer satisfaction with Fastly Support
Starting out on a new platform can often feel daunting, as you navigate the initial steps to get up and running, you also want to ensure that your growth remains steady without any setbacks. With Fastly Support, our dedicated team will be there to guide you through every stage of onboarding.
The Fastly difference
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Documentation
Want to go at your own pace? We’ve got you covered with Fastly’s Documentation Site.
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API References
Dig in and learn how to empower your workflow with all things API.
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Community
Visit our forum and see what others are talking about. Get advice from those who know.
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Reach Fastly Experts. We make it easy for you to talk to our team.
We don’t obscure phone numbers or hide behind email aliases that go nowhere. Chat with our support team in real-time, speak to our team by phone, or schedule a meeting – whatever you prefer.
Our numbers speak louder than words
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<30 minute general response time
We’re here for you.
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<10 minute enterprise support response time
And we’re even faster with requests that come through with Slack.
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98% resolution with first contact
We are dedicated to solving any potential questions or issues the first time.
