Better customer support means more success for you. We align our team to your business goals to help you grow and succeed as you onboard or require professional services.. It’s easy to get the most out of Fastly.
Fastly support offers seamless assistance for addressing issues and exploring new ideas, fostering collaboration and innovation.
Travel and hospitality
“I've always found it to be very easy and straightforward to work with Fastly support, not just to address issues but to talk about new ideas or things we want to try out.”
David Annez
Head of Engineering
Fastly support is known for our technical expertise and prompt responses, particularly the ability to address complex technical inquiries swiftly and effectively.
Digital publishing
“Because I'm an engineer, if I have questions they are usually pretty technical. It's a joy to work with support people that get the technical questions I have. And anytime I open a support ticket with Fastly, I get a response that same day from the right person with the technical proficiency to help me figure out my problem.”
Brian Benns
Senior Site Reliability Engineer
Maintain complete control over your stack without compromising transparency or edge logic, unlike typical third-party services.
Streaming Media
“All developers are control freaks. Fastly gives me full control of my entire stack. Normally, when you hand over parts of your application logic to a third party, you lose some control immediately. But with Fastly, we didn’t lose any control over the logic we had at the edge. It’s this transparency and control that gives me confidence in the service.”
Matthew O’Brien
Former Software Architect
Travel and hospitality
Digital publishing
Streaming Media
Whether you’re new or want to get more
98% customer satisfaction with Fastly Support
Starting out on a new platform can often feel daunting, as you navigate the initial steps to get up and running, you also want to ensure that your growth remains steady without any setbacks. With Fastly Support, our dedicated team will be there to guide you through every stage of onboarding.
Support
The Fastly difference
Fastly is different from other vendors. In addition to world-class support, we offer seriously superior service, access to experts, self-service resources, and an active community to answer your questions and help at any hour of the day.
Documentation
Want to go at your own pace? We’ve got you covered with Fastly’s Documentation Site.
API References
Dig in and learn how to empower your workflow with all things API.
Community
Visit our forum and see what others are talking about. Get advice from those who know.
Reach Fastly Experts. We make it easy for you to talk to our team.
We don’t obscure phone numbers or hide behind email aliases that go nowhere. Chat with our support team in real-time, speak to our team by phone, or schedule a meeting – whatever you prefer.
Our numbers speak louder than words
Just how fast is Fastly Support? Here are our annual average scores as of March 31, 2024.
<30 minute general response time
We’re here for you.
<10 minute enterprise support response time
And we’re even faster with requests that come through with Slack.
98% resolution with first contact
We are dedicated to solving any potential questions or issues the first time.
Fastly is the only vendor to be recognized as a Customers' Choice for six years in a row with the highest overall rating of 4.9/5 (tied with another vendor) based on 135 reviews as of February 2024.
Download this study, commissioned by Fastly from Forrester Consulting, to learn how companies saw improved web performance and scalability, reduced purge time, and cost savings for improved content delivery and better site conversions to increase revenue.
