Fastly offers everything you need from a modern CDN, from effortless scale and built-in security to programmable control and full visibility.
Helping you grow better, together
Better customer support means more success for you. We align our team to your business goals to help you grow and succeed as you onboard or require professional services.. It’s easy to get the most out of Fastly.
98% customer satisfaction with Fastly Support
Starting out on a new platform can often feel daunting, as you navigate the initial steps to get up and running, you also want to ensure that your growth remains steady without any setbacks. With Fastly Support, our dedicated team will be there to guide you through every stage of onboarding.
Support
The Fastly difference
Fastly is different from other vendors. In addition to world-class support, we offer seriously superior service, access to experts, self-service resources, and an active community to answer your questions and help at any hour of the day.
Documentation
Want to go at your own pace? We’ve got you covered with Fastly’s Documentation Site.
API References
Dig in and learn how to empower your workflow with all things API.
Community
Visit our forum and see what others are talking about. Get advice from those who know.
Reach Fastly Experts. We make it easy for you to talk to our team.
We don’t obscure phone numbers or hide behind email aliases that go nowhere. Chat with our support team in real-time, speak to our team by phone, or schedule a meeting – whatever you prefer.
Our numbers speak louder than words
Just how fast is Fastly Support? Here are our annual average scores as of March 31, 2024.
<30 minute general response time
We’re here for you.
<10 minute enterprise support response time
And we’re even faster with requests that come through with Slack.
98% resolution with first contact
We are dedicated to solving any potential questions or issues the first time.
Looking for more?
The Total Economic Impact™ of Fastly Network Services
Download this study, commissioned by Fastly from Forrester Consulting, to learn how companies saw improved web performance and scalability, reduced purge time, and cost savings for improved content delivery and better site conversions to increase revenue.