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Professional services packages

Service Implementation Packages

Standard

Basic implementation for Fastly customers who have simple content configurations.

Enterprise

Advanced implementation for Fastly customers who have complex, custom configurations.

Process

Our implementation process is a proven methodology for onboarding customers and includes the following stages:

  • Planning: Requirements gathering, solution design, documentation and resource allocation
  • Implementation: Configuration of Fastly services, custom VCL development and best practice consulting for origin configuration
  • Testing: Validation of configurations, setup testing in cooperation with the customer
  • Go-Live: Fastly monitors and addresses issues during deployment and final production testing

Implementation Options

Customer requirements may vary, here are some common implementation options we offer:

  • Initial setup and configuration
  • End-to-end encryption setup
  • Fine-tuning cache times
  • Customer header logic
  • Dynamic content delivery optimization
  • Multi-tiered caching setup
  • Lightweight web page hosting
  • Custom purging and event-driven content management
  • Geographic / Localization detection
  • Edge logic and device detection
  • ESI (edge side includes)
  • Streaming and video packaging
  • Site performance analysis
  • Managed vendor migration

important Note: The Implementation, Testing and Go­-Live stages listed above may involve some iterative cycles depending on configuration complexity.

Service Management Packages

Ideal for customers who require ongoing configuration and technical assistance. Includes direct access to Fastly Customer Support Engineers for more complex engagements. Service Management Packages are designed to provide additional technical expertise hours on an as-needed basis. They may be used to supplement your existing Support Plan, or Service Implementation Package.

Implementation & Maintenance

Customer requirements may vary, below are some common activities:

  • Site performance analysis
  • Varnish & VCL training
  • Configuration of services
  • End-to-end encryption setup
  • Fine-tuning cache times
  • Custom header logic
  • Dynamic content delivery optimization
  • Multi-tiered caching setup
  • Lightweight web page hosting
  • Custom purging and event-driven content management
  • Geographic / Localization detection
  • Edge logic and device detection
  • Stale content configuration and origin outage handling
  • Edge authentication
  • ESI (edge side includes )
  • Streaming and video packaging

Consulting Engagement Services

High touch consulting engagement ideal for customers who lack in-house expertise or dedicated resources. Fastly's Support Engineers are available for delivery of a range of services, including:

  • Technical advisory services
  • Translating configurations to VCL
  • Optimization of website performance
  • On-site Varnish & VCL training
  • Non-Fastly related performance tuning
  • Adapting Fastly features to a particular customer use case

For more details on these plans visit our Documentation pages.