Ideal for customers who require ongoing configuration and technical assistance. Includes direct access to Fastly Customer Support Engineers for more complex engagements. Service Management Packages are designed to provide additional technical expertise hours on an as-needed basis. They may be used to supplement your existing Support Plan, or Service Implementation Package.
Customer requirements may vary, below are some common activities:
High touch consulting engagement ideal for customers who lack in-house expertise or dedicated resources. Fastly's Support Engineers are available for delivery of a range of services, including:
For more details on these plans visit our Documentation pages.