For customers who are looking to tap into the full value of their Fastly service while freeing up scarce IT resources.
The WAF Management Package consists of WAF tuning and configuration in addition to authenticated TLS to origin to prevent WAF bypass attacks. This is an engagement for Fastly WAF customers who are fully deployed.
The Logging Insights Package consists of the setup and guided customization of four preconfigured Sumo Logic dashboards. It includes basic instruction and tips on common troubleshooting techniques. This is a one-time charge per Fastly service.
Note: This package requires customers to purchase a Sumo Logic license.
The Performance Optimization Package includes an assessment of your site to identify opportunities for performance improvements, followed by specific recommendations, and implementation work. This is a one-time charge per Fastly service.
Note: Additional work will need to be scoped separately.
For Fastly customers who have simple content configurations
For Fastly customers who have complex, custom configurations
Our implementation process follows a proven methodology for onboarding. It includes requirements gathering, solution design and documentation. We work with you to configure and test your Fastly services, while providing best practice consulting for origin configuration. Once your Fastly service goes live, we monitor performance and address any outstanding issues in order to ensure a successful deployment.
While customer requirements may vary, here are some common implementation options we offer:
For Fastly WAF customers, this is a one-time engagement designed to help you get up and running. For additional assistance post-deployment, we recommend our WAF Management Package.
Our WAF implementation process includes application protection requirements gathering, rule or filter policy definition and policy structure. We work with you to configure WAF functionality within your Fastly service and publish the policy. Before setting up testing we validate that the WAF policy is active. We also monitor and address any outstanding issues during final production testing and policy deployment.
The service includes the following phases:
For customers who require ongoing configuration and technical assistance. May be used to supplement your existing Support Plan, or Service Implementation Package.
Our Service Management Package provides additional technical expertise hours to be used on an as-needed basis. It includes direct access to Fastly customer support engineers for more complex engagements.
Customer requirements may vary, below are some common activities:
High touch consulting engagements ideal for customers who require in-house expertise or dedicated resources.
Fastly's support engineers are available to provide a range of services, including:
For customers who want dedicated support resources to assist with real-time monitoring, alerting, and troubleshooting during high-profile events.
Common options that are offered as part of our Live Event Monitoring Service include:
For more details on these plans visit our Documentation pages.