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Austin Spires

Sr. Director of Product Management
June 20

How we built our new user experience, straight from your feedback

Our new user onboarding experience is built on our values of putting the customer first, transparency, and constantly iterating and innovating. See what's new, and our methodologies for…

April 17

Tips for successfully migrating to Fastly

Moving to a new content delivery network (CDN) can seem daunting from an operational standpoint, and it’s important to ensure your CDN is set up correctly before you start migrating all your…

March 5

How Fastly builds support, part 4: training and lessons learned

This article dives into our support team's training processes and explains how our lessons learned can help your support team grow.

February 9

How Fastly builds support, part 3: Building our support organization

At Fastly, we've made some key decisions about how to operate and structure our support team in a way that allows us to deliver quality at scale. Some of the lessons we learned are more…

January 26

How Fastly builds support, part 2: The customer experience

What customers encounter when evaluating and onboarding with Fastly isn't arbitrary. It's an experience that we've intentionally crafted. This post will discuss what customers experience…

January 14

How Fastly Builds Support, Part 1: Our Standards

In the time I've been at Fastly, we've had enough customers and friends ask us about how we do support and what's going on under the hood that it seems appropriate to give a high level…

July 21

Test New Encodings With Fastly, Including WebP

At Fastly, we believe that the freedom to experiment is what makes the web great. We're excited by the cutting edge breakthroughs in file encodings that are happening almost every day…

June 18

Level Up Your Log: Pro Tips for Streaming Logs

Streaming logs is one of our most popular features. It's fast and flexible, giving operations teams more data from the edge than ever before and in real time. Since its release, we've seen…