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Fastly Blog

Austin Spires

Tips for successfully migrating to Fastly

Moving to a new content delivery network (CDN) can seem daunting from an operational standpoint, and it’s important to ensure your CDN is set up correctly before you start migrating all your traffic. In this…

How Fastly builds support, part 4: training and lessons learned

This article dives into our support team’s training processes and explains how our lessons learned can help your support team grow.

How Fastly builds support, part 3: Building our support organization

At Fastly, we’ve made some key decisions about how to operate and structure our support team in a way that allows us to deliver quality at scale. Some of the lessons we learned are more…

How Fastly builds support, part 2: The customer experience

What customers encounter when evaluating and onboarding with Fastly isn’t arbitrary. It’s an experience that we’ve intentionally crafted. This post will discuss what customers experience, and what we have in place to make sure it…

How Fastly Builds Support, Part 1: Our Standards

In the time I’ve been at Fastly, we’ve had enough customers and friends ask us about how we do support and what’s going on under the hood that it seems appropriate to give a high…

Join Fastly’s New Community Forum

We’re beyond excited to introduce you to Fastly’s Community Forum. We’ve been working closely with our community to build an interactive, inclusive hub for our customers and fellow web performance nerds. The Forum...

Test New Encodings With Fastly, Including WebP

At Fastly, we believe that the freedom to experiment is what makes the web great. We’re excited by the cutting edge breakthroughs in file encodings that are happening almost every day, making the web better…

Level Up Your Log: Pro Tips for Streaming Logs

Streaming logs is one of our most popular features. It’s fast and flexible, giving operations teams more data from the edge than ever before and in real time. Since its release, we’ve seen Fastly customers…