Fastly Managed Security Service
Stay ahead of web application threats with Fastly’s most complete security coverage offering. Expert protection, 24/7 peace of mind.
Expert services for exceptional results
Whether you’re onboarding with us for the first time, migrating your service from another vendor, or just looking to get more out of your Fastly services, our experts can set you up for success.
Support & Professional Services
Delivery & Security Solutions
From implementation to fine-tuning, Fastly provides support exactly where you need it.
Product Support
Build momentum with industry-leading technical support. Our support offering ranges from standard self-service support to 24/7/365 support for product troubleshooting.
Professional Services
Expand capabilities with tailored optimizations and training. Begin your service with Onboarding packages, customized migration planning, and training sessions for all levels of Fastly expertise. Once your service is up and running, apply professional service hours to one time projects, ongoing development, or managed services.
Strategic Delivery
Enhance delivery strategies with extensive technical account management. Discuss optimization and strategy on a quarterly, monthly, or weekly basis to ensure the best performance and user experiences.
Security Guidance
Enhance outcomes with in-depth security and product counsel. Get recurring strategic guidance to uncover and solve your biggest security challenges.
Managed CDN
Fastly’s Managed CDN (mCDN) provides massive capabilities with maximum control and flexibility. Deploy our edge cloud hardware and software into your infrastructure, at locations of your choosing.
Managed Security Services
Strengthen defenses with reactive or proactive protection. Ensure your team has expert support to fight attacks or outsource your AppSec to Fastly’s CSOC so you can shift your focus to other priorities.
Explore Supported Services
Augmenting your experience
Network Services Solutions
Whether you’re onboarding with us for the first time, migrating your service from another CDN, or just looking to get more out of your Fastly services, our experts can set you up for success.
Security Solutions
From deployment to ongoing support, our application security experts assist you at every step. Whether you're a small business or a large enterprise, we partner with you for success.
Live Entertainment Services
If you are anticipating a large live or high traffic event, Fastly offers a powerful combination of Customer Support expertise and real-time data to alert you as we detect issues with internet congestion and upstream or downstream providers.
Support Plans
When you begin and iterate your Fastly delivery and security services, our support personnel are available every step of the way from implementation to fine-tuning.
Managed CDN
Fastly’s Managed CDN (mCDN) provides massive capabilities with maximum control and flexibility. Deploy our edge cloud hardware and software into your infrastructure, at locations of your choosing.
Managed Security
Offload the risk, overhead, and stress of managing your application’s security to Fastly’s Managed Security experts who continuously monitor for threats and take proactive action to mitigate attacks.
Why Fastly for Support
Better customer support means more success for you. We align our team to your business goals to help you grow and succeed as you onboard or require professional services.. It’s easy to get the most out of Fastly.
“The support is fantastic, especially the IRC channel, which has been really proactive quite a few times. On more than one occasion, the Fastly team messaged us before we noticed something was wrong, which is pretty amazing.”
Darrell Mozingo
Former Team Lead, Content Development
"The support team at Fastly is really on point and so much better than raising tickets in a ticketing system and waiting to see what happens. The chat-based support is a huge positive—and the answers come from the people that really know their stuff."
Sean Hamlin
Technical Account Manager
"Fastly has a great codebase and developer support. The Fastly support team really cares, and it shows in the tools and support that Fastly provides. When we raise issues, Fastly takes us seriously and addresses them quickly."
Ben Burkert
CTO
"Because I'm an engineer, if I have questions they are usually pretty technical. It's a joy to work with support people that get the technical questions I have. And anytime I open a support ticket with Fastly, I get a response that same day from the right person with the technical proficiency to help me figure out my problem."
Brian Benns
Senior Site Reliability Engineer
Looking for more?
What to expect during onboarding: Select, Complete, Custom Package
We take the success of onboarding your services seriously. That’s why you’ll have an expert team in place to help you implement and test your web services at every step of the way.
Fastly Response Security Service
Prepare for and respond to suspected attacks with industry-leading support from Fastly security experts.
Ready to get started?
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