• Overview

    • shopify.com
    • ON, Canada
    • Customer since: October 2013
    • eCommerce
  • Favorite Features

    • Custom VCL
    • Logging
    • Real-Time Analytics
    • Origin Shield
  • Why Fastly

    • Flexibility & full control
    • Instant changes & A/B testing
    • Real-Time Dashboard and syslog
    • Superior support & reliability
Shopify screenshot

About Shopify

Shopify is the leading cloud-based, multi-channel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Shopify currently powers over 325,000 businesses in approximately 150 countries and is trusted by brands such as Tesla Motors, Red Bull, Nestle, GE, Kylie Jenner, and many more.

"We chose Fastly for the enhanced visibility, increased control, and ultimate flexibility. Fastly is allowing us to be more portable than any other CDN we've worked with." Dale Neufeld, Director of Technical Operations

Real-time transparency for real-time troubleshooting

Shopify needed a way to monitor site performance in real time. With their previous CDN, logs were delayed anywhere from 4 to 24 hours following an event. Troubleshooting problems and evaluating performance tests was extremely difficult due to the delay. On Fastly, Shopify can now access a comprehensive, real-time and historical dashboard and real-time syslog streaming, allowing them to monitor their site around the clock and glean crucial performance insights.

"Not only do we have better visibility than we've ever had before with Fastly's real-time dashboard and real-time syslog, but the Fastly dashboard has become one of our primary indicators that there could be an issue with our platform."

"We have it up in our mission control center on one of our big screens. It's so helpful to have more data and real-time log delivery at our fingertips. We can jump into the logs right away and get to the root cause of why something's happening." Dale Neufeld, Director of Technical Operations

Taking back control

Shopify felt constrained by their former CDN provider when they needed to experiment with new features or adjust CDN settings for better performance. Any feature change, A/B test, bug fix, or tweak required assistance from a support engineer, which sometimes took up to two days and slowed them down considerably. Since Fastly is built on Varnish, Shopify is now able to manage customizations on their own time by deploying instant Varnish Control Language (VCL) configurations.

"We really like the fact that we can write our own VCL and fully control the experience on Fastly. If we need to deploy a hot-fix or revert a change, we have the power and control to fix it ourselves. That's huge for us. With our former provider, we always had to engage our assigned customer support engineer to have changes made." Dale Neufeld, Director of Technical Operations

Shopify stores raw customer files in S3 and resizes them when a request comes in, but since they weren't using a shielding service originally, each request would come through from multiple POPs. Using VCL and Fastly's Origin Shield feature, Shopify minimized requests to origin and simplified their complex infrastructure — eliminating significant latency and reducing the cost and resources required to maintain all of their services. As a result, Shopify has achieved a cache hit rate of 93%.

"With Fastly's shielding service, we were able to eliminate ELB, HAProxy, and Varnish in our origin application. It simplifies our architecture, reduces latency and makes monitoring and managing the environment a lot easier and less painful." Dale Neufeld, Director of Technical Operations

GoldieBlox screenshot

Set up to scale

GoldieBlox, a Shopify customer that creates and sells engineering toys designed for girls, won a coveted ad spot during the 2014 Super Bowl. Their ad aired in the third quarter of the game, and, in seconds, GoldieBlox experienced an 18,000% increase in traffic — the kind of spike that can crash a small company site. Thanks to Fastly's shielding feature, Shopify and the GoldieBlox online store handled the spike while maintaining a quick, responsive, and reliable experience — an enormous boost for the company. They've been keeping up the momentum ever since.

"...our commercial aired, traffic soared, and everything went off without a hitch. We couldn't be happier with how Shopify handled everything." Debbie Sterling, CEO of GoldieBlox

More than a vendor relationship

Shopify is growing rapidly, and they need their providers to scale alongside them. Fastly has begun to answer that need immediately, easily handling traffic spikes that are 180% of average bandwidth. When it comes to provider relationships, Shopify looks for more than just vendors — they handpick partner companies with similar values, and Fastly's culture resonated with their team.

"Customer support experience and company philosophy as a whole are huge for us. We look for companies with similar values and culture that can become partners rather than just vendors. Fastly's company philosophy and culture really resonated with our team. Their sales team understands our growth and trajectory, and they provide a rock-solid, fast platform with great support." Dale Neufeld, Director of Technical Operations